How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
It's our first time in London and our stay was amazing! The hotel is beautifully decorated inside and outside, it has its own story. All praise to the reception staff and ladies from housekeeping team. I didn't remember their names, but they were all kind, smiling and ready to help. We asked for a room with a blue interior and we got it. Thank you! On arrival we received a voucher for Prosecco. We didn't use it during our stay, but it was certainly a nice gesture. The great thing is that we had a kettle and a coffee machine, with daily replenishment. I was delighted with the Egyptian cotton bedding and the size of the bed. Also the TV has a great size. The bathroom is beautiful and spacious, i love the decorative stone with which it is covered. The bathroom is also very clean and well maintained by the housekeeping team. The cosmetics that are available are great, as is the water pressure. The lighting in the room is very nice, I like that it can be dimmed. Unfortunately, The LED lighting around the ceiling does not work.
What did you not like about your stay in the property or location?
I noticed a couple of things that needs improvement or repair. They were not a problem for me personally, but maybe these suggestions can help you improve the service. One of them is that there is no room for personal belongings/clothes in the wardrobe. The shelves are occupied with a safe, hair dryer and iron. One shelf is at the bottom because the hooks on one side are missing. Since you don't have a wellness center or a swimming pool, I think robes are an unnecessary item in the room, and they also take up two hangers unnecessarily. In addition, the robes are visibly worn. The closet smells of mold - it can be seen on the wall on the right side of the shelves. On the left side of the shelves I found someone's glasses case in the corner (it's still there). I don't see the purpose of a heater in the closet when the air conditioner is running. Next to the phone, I would add a notepad and a pen - you always need to write something down. I would also add an ashtray and chair cushions to the balcony - iron chairs are quite cold to sit on. One thing particularly shocked me - there is no toilet brush in the bathroom. Personally, I can't imagine using the toilet without cleaning up behind myself. I asked the housekeeping team and they brought me one, but I think every bathroom should have it. Maintenance should check the cold water handle on the sink faucet - it is loose and seems like the valve skips when turning on the water. They should also check the drawers next to the bed - they are difficult to open and close.