Check-in procedure:
Please note that credit card and ID must be matching with the name on the reservation.
- Your card information will be safely stored in our system (front and CVV) as part of the PCI compliance until the check out. This is to guarantee your stay that there will be no incidentals and to avoid blocking any deposits in your account prior to your stay.
- A copy of the ID will be safely taken and attached to the registration card during your stay.
Group Polices
When booking three rooms or more, different policies and additional supplements will apply. These will be outlined to you upon booking.
Cancellation Policies
Advance Purchase Rate Plans: Payment taken at the time of booking. Strictly Non-Refundable and Non-AmendableFlexible and Stay 2 Nights deal : Direct Bookings with flexible rate plans: Cancellation policy 48 hours prior to 2pm day of arrival. Our property reserves the right to charge the accommodation in full at the time of the Check-in on the physical card provided or other methods accepted by the management.
Third Party bookings with flexible rate plans: Cancellation policy 72 hours prior to 2pm day of arrival
In the event of a no show or cancellation of booking outside the cancellation window the guest will incur a charge to the value of the first night
Extra's/Add on's
Please note we are unable to guarantee extras/add on's that are booked on same day as arrival. We require 24-Hour notice for Birthday and Romantic Packages
Contact
Address
8-10 Queensberry Place,
South Kensington,
London,
United Kingdom
VAT Nr 365202811
Phone
+44 20 7915 0000
